How to: Freshdesk Connection

How to connect Freshdesk and akin

Connecting akin and Freshdesk

Step 1: Go to your Freshdesk account. Click on the Marketplace icon in the horizontal menu and go to Marketplace Apps.

Screenshot 2023-10-03 at 12.25.02

Step 2: Type akin into the search bar and click on the akin AI Agent. Then click install.

Screenshot 2023-10-03 at 12.27.53

Step 3: Once the akin AI Agent is installed, open one of the tickets you want to resolve. 

Screenshot 2023-09-26 at 09.45.18


Step 4: Click on the little akin logo integrated in the horizontal menu. 

Screenshot 2023-09-26 at 09.48.23


Step 5: Wait 5-10 sec. Review the answer the AI agent drafted for you and edit/click send. 



How to get Akin support?

Reach out to live support chat via the chat option on the Akin dashboard. Alternately, please email


What is a conversation?
A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24 hour customer service window.
Is there a setup fee for using your service?
No, there are no setup fees or hidden costs associated with using our service.
Can I change my subscription plan at any time?
Yes, you can upgrade or downgrade your subscription plan at any time from your account dashboard.
Is there a minimum contract period?
No, there are no minimum contract periods or cancellation fees. You can cancel your subscription at any time.
What payment methods do you support?
We accept all major credit cards, including Visa, Mastercard, Apple Pay, Google Pay and Crypto (BTC, ETH, USDC)
Do you charge any commissions of bookings for the booking engines?
No, we do not charge a commission on bookings for the booking engine (Studio) we only charge a monthly subscription fee.