How to: Zendesk Connection

How to connect Zendesk and akin



Connecting akin and Zendesk

Step 1: Go to your Zendesk account. Click on one of your tickets that need to be answered. 

Step 2: Click on the little akin logo at the bottom of the ticket. 

Step 3: Wait 5-10 sec. Review the answer the AI agent drafted for you and click send. 



How to get Akin support?

Reach out to live support chat via the chat option on the Akin dashboard. Alternately, please email


What is a conversation?
A conversation that initiates in response to a user message. Whenever a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation. Businesses can send free-form messages within this 24 hour customer service window.
Is there a setup fee for using your service?
No, there are no setup fees or hidden costs associated with using our service.
Can I change my subscription plan at any time?
Yes, you can upgrade or downgrade your subscription plan at any time from your account dashboard.
Is there a minimum contract period?
No, there are no minimum contract periods or cancellation fees. You can cancel your subscription at any time.
What payment methods do you support?
We accept all major credit cards, including Visa, Mastercard, Apple Pay, Google Pay and Crypto (BTC, ETH, USDC)
Do you charge any commissions of bookings for the booking engines?
No, we do not charge a commission on bookings for the booking engine (Studio) we only charge a monthly subscription fee.